FAQ - EtixGo

You must log in before booking. You can register with email/password or use LINE Login for quick access.

Go to EtixGo → Login or Register → Enter username, email, password and required info → Confirm registration, or use "Login with LINE" to link your account (no need to remember password).

On the Login page, click "Forgot password" → Enter the email you used to register → The system sends a reset link → Open the email and click the link → Set a new password.

Yes. The system supports LINE Login — click "Login with LINE" and authorize. You can then use LINE to log in without entering a password.

After logging in, go to Profile or My Account (as shown in the site menu) to edit name, email and phone.

Select an event from the homepage → Click book ticket → Choose number of tickets → Fill in details → Confirm booking → Pay and upload slip within the deadline

If the event has Venue Booking enabled, you can select seat/table from an interactive map — colors show available or booked.

If the event has Table Booking, use the Table Booking menu — select table/zone, number of guests, date and time. A deposit may be required to confirm.

Depends on each event — some events require a deposit (e.g. 30% for table booking). Details are on the event or booking page.

Set by the organizer (max per booking) and subject to ticket availability.

Generally EtixGo uses PromptPay (QR) or bank transfer as shown after booking. Organizers may add other options — check the booking page.

Go to My Tickets → Select item awaiting payment → Click upload slip → Choose slip image from phone/computer

Set by the organizer. If you don't upload within the time limit (e.g. 24 hours), the booking may be cancelled automatically to release the seat. See the booking page or email.

A real transfer slip image from your bank app or ATM showing account number, amount, date and bank details. Some plans use Auto-Verify; slips with QR are verified faster.

Manual verification: wait for the organizer to verify (may take a few hours to 1 business day). Auto-Verify: usually within minutes. If it takes too long, check email/notifications or contact the organizer.

After payment is confirmed, go to My Tickets — you'll see your tickets with View E-Ticket or Show QR Code for entry.

A digital event ticket displayed on web or phone with QR Code for staff to scan at entry. No need to print—just show from your phone.

If the organizer has email enabled, you'll get a booking confirmation and, after payment is approved, a payment confirmation with ticket/QR.

Each QR can be used once. After staff scans it, the ticket status changes to used and cannot be reused.

Pending payment = booked, not paid or slip not uploaded | Pending verification = slip uploaded, awaiting check | Paid/Confirmed = ticket valid for entry | Used = already scanned | Cancelled = booking cancelled | Rejected = slip not accepted | Refunded = refund completed.

Depends on the event and organizer policy. Some events allow cancellation and partial or full refund within a set period.

If you don't pay or upload a slip within the time limit (e.g. 24h), the booking may be cancelled automatically to release the seat. You won't be charged but will need to book again.

Refund policy is set by the organizer. Usually you need to contact the organizer (via the event page or email) to request a refund, or they may have a refund option in their dashboard.

Yes. The site supports Thai and English — use the language switcher in the menu or footer.

Terms of Use and Privacy Policy are linked in the footer or menu.

If you've linked your account with LINE and the organizer uses LINE OA, you may get messages such as booking confirmation, reminder to upload slip, ticket link, etc., depending on their settings.

Some events/venues have Membership (points or perks). If enabled, you may register as a member or earn points from ticket purchases. See the event page for details.

Register in the system with organizer role, or via LINE Organizer Registration, or ask admin to create an organizer account.

Pay-per-event: Starter 990฿ (200 tickets), Professional 2,490฿ (unlimited, AI slip check), Business 4,990฿ (Affiliate, Membership). Monthly Venue: Venue Basic 3,500฿/mo (4 events), Venue Pro 6,900฿/mo (unlimited, LINE OA, Upsell). Free/basic/premium plans as defined. See the packages page or contact EtixGo.

After logging in as organizer → Admin → Packages or Subscription → Choose a plan → Pay as instructed (QR/account) or contact EtixGo.

The free plan allows basic event management with limits (e.g. number of events and tickets per event). Good for trying the system.

Go to Admin → Packages / Subscription → Select a higher plan → Pay as instructed or contact EtixGo.

Yes. Choose Purchase Pay Per Event (Starter / Professional / Business) for that event and pay. That event will use the plan's limits.

Log in as organizer → Admin → Manage events → Create new event → Enter name, date, venue, ticket price, quantity and save.

Depends on system settings. If Concert Approval is on, events stay Pending until an admin approves (Approved), then they are visible and on sale.

Edit the event → Set Sale end date/time to a past or current time. Sales will close and customers cannot book.

Set Sale start and Sale end when creating or editing the event. Customers can only book within this period.

Yes, but if there are confirmed tickets, the system may not allow deletion until those are cancelled or handled. Use event edit to close sales or manage tickets first.

Go to Admin → PromptPay settings → Enter PromptPay number and display name → Save. System will generate QR for customers to pay to your account.

Admin → Manage Tickets or Payment Verification → Select event → View pending list → Open slip image → Approve or Reject.

An add-on that verifies payment slips automatically via EasySlip API. When customers upload a slip with QR, the system verifies and confirms tickets.

When using the Auto-Verify add-on, you need credit. Top up via PromptPay QR (minimum as set). Credit is used for each automatic slip check. An admin may need to approve top-ups.

Admin → Manage Tickets or Reports / Analytics → Select event or date range to see bookings, revenue and tickets sold.

Use the QR Scanner — Admin → Scan Tickets (or Check-in) → Use camera or upload QR image. The system validates and marks the ticket as Used. Some plans support multiple check-in points.

Yes. In Manage Tickets, select the ticket → Change status to Cancelled or Refunded as per your policy. The seat will be released.

Professional plan and above can export the guest list to Excel — see the event or Reports menu.

A tool to design venue/seat maps interactively — draw zones, place seats/tables, set prices per zone or seat, save as a Layout and attach to an event so customers can select seats (Venue Booking).

Admin → Venue Designer → Create new or select existing Layout → Draw zones (polygon), place seats/tables, set prices → Save and attach the layout to the concert.

Venue Basic / Venue Pro include Table Booking and deposits. Customers select a table from the map and pay a deposit (or full) as you set. Manage at Admin → Table Booking.

Yes. Both organizer and customer can cancel from the relevant menu (status will show as cancelled).

Admin → Reports or Analytics → Select period (7 / 30 / 90 days or 1 year) to see KPIs (revenue, tickets, events, average price) and trends.

On the Analytics page there is an Export button — you can export as CSV or JSON.

Connecting your LINE Official Account to the system — send notifications/promotions, receive messages via Webhook and set up auto-reply (keywords or AI). Available in Venue Pro.

Admin → Settings → Integrations or LINE OA → Enter Channel Access Token, Channel Secret and Webhook URL from LINE Developers → Save.

In Admin → LINE OA → Config you can enable AI Fallback — choose provider (Gemini or Pollinations.ai), enter API key and context/FAQ. The system uses AI when the message doesn't match a keyword.

Venue Pro includes Upsell — create products (drinks/food) for customers to add at or after booking. Manage orders at Admin → Products / Orders.

Business plan includes Affiliate — create codes and commission rates, share with partners. Track sales and commission in Admin → Affiliate.

Some plans or use cases may require identity verification. The admin will notify you or there will be a menu in Admin to upload documents and wait for review.

The number of hours the customer has to upload a slip after booking. After that, the booking may be cancelled automatically (default often 24h). Set in Admin → Settings (Payment timeout hours, max 168 = 7 days).

Admin → Settings → Refund policy — e.g. Flexible (full refund), Moderate (50%), Strict (no refund). Used as a guideline for refund decisions.

Admin → Settings (or Email / Notifications) — configure templates for booking confirmation and payment confirmation (with ticket QR). You can enable/disable and edit text.

Check username/email and password. Use Forgot password on the Login page if needed. For LINE Login, ensure you authorized the app and the account is linked.

Refresh the page or go to My Tickets → Select the booking → View payment details. Ensure the browser isn't blocking images/scripts. Try another browser or your phone.

Check file format (images like JPG, PNG) and size. Ensure you clicked Submit/Upload and see a success message. If you see duplicate or mismatch, the slip may already be used or amount/account doesn't match.

You may have exceeded the time to upload the slip. Book again and upload within the given time. Or the slip was rejected (wrong amount/account/duplicate). Check email/notifications or contact the organizer.

The event may not be on sale yet (outside sale start–end), or sales have ended, or it's pending approval. Contact the organizer or check the main site.

Wait for organizer or Auto-Verify to confirm (may take a few minutes to 1 business day). Check your payment confirmation email. If it takes too long, contact the organizer.

Use an account with organizer or admin role. Ensure you're on the correct Admin URL (e.g. /admin/login). Clear cache/cookies or try another browser.

Check that the event is approved (if Concert Approval is on). Check sale start and end dates. Check event status (e.g. draft / published).

Admin → PromptPay settings — verify PromptPay/account number and save. Refresh or create a new test booking after changing.

Ensure you clicked Approve (Verify) and there was no error. If using Auto-Verify, check EasySlip API config and that you have enough credit.

Check network/server. Ensure the QR is for a valid ticket and hasn't been scanned before (one QR, one use). Check ticket list in Manage Tickets to see if status updated.

Pay-per-event: that event uses the package you bought (e.g. Starter 200 tickets). To exceed, upgrade or buy another package. Monthly: check events/month or ticket limits — upgrade or wait for next period.

Top up credit via Admin → Credits (or related menu) by paying the generated QR. After payment, upload slip or wait for admin to approve the top-up.